Suggested by Mirko Bonello – New
The functionality that generates the broker claims should be aligned across all the commerce channels including unified pricing. This has a major business justification because the broker contract is an agreement with the vendor which must be honored, irrelevant if the customer re-sells the product to its customers via POS, via Call Center or via E-commerce. The vendor expects that the broker agreement is always honored including those transactions sold via the POS channel (both Call Center and POS are Retail Sales Orders so they should behave the same).