Suggested by Kina R – New
There is a a feature called, "Support the Site and Default order settings on Customer orders", to enable Default Order Settings for select SKUs within D365. In the feature management section, it states that this feature is for Retail and Commerce, stating if "any customer order is created at AX-Call Center & e-commerce. Customer orders created through POS do not respect this setting."
From our findings, the default order settings also impacts manually placed orders from within D365, so it is not just for e-Commerce or Call Center. This heavily impacts our ability to use this feature, since we have many other channels that would be impacted. Furthermore, the reason and importance of this feature for us is to prevent customers from order too much of the same product, which has resulted in customers wiping out all inventory of select SKUs during peak seasons. This directly impacts sales, since our Wholesale locations are then missing key products to sell seasonal products.
There should be a feature for Commerce that is strictly to enable Default Order Settings for select SKUs for Commerce only. This could be a feature that is only available within the Commerce Product or Navigation Hierarchy or the Catalog itself, preventing any impacts to other channels. Currently the default order setting feature lives within the "Retail Released Products" section and impacts the inventory at all our channels.