Suggested by Minea Kalmar – New
We need a unfolded comment field in the check-out process.
We believe that having the comment field always visible would enhance the user experience.
There is a huge disadvantage of hiding the field - our customers will not see that a comment field is existing when hitting the checkout and, if the customers discovered that there is a hidden field, he/she has additionally do one more click to open the field.
In an eCommerce world aiming for fewer clicks, the hidden comment field is not really an advantage.
Can you please configure this comment field module as unfolded instead of being hidden for the customer.