Suggested by Mustafa Husain – Under Review
Currently there is no link between transactions and returned transactions hence no way to see when and where an item/transaction has been returned. Any transaction can be returned multiple times in multiple stores therefore it becomes difficult to co-relate all returns and link it back to original transaction.
There needs to be functionality to allow look up of return details (Transaction ID, Return Store, Receipt ID, Return Date etc.) and allow reprint of receipts for returned transactions.
All the information related to original transaction is stored in ax.RETAILTRANSACTIONSALESTRANS when an item is returned. So shouldn't be a complex change.
This change will be required on a global level to see all returns (at any store) for a given transaction. So changes at POS to lookup return transaction details as well a corresponding report to show all returns linked to a transaction in D365.
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clarification - Any transaction with multiple items and quantities can be returned multiple times in multiple stores therefore it becomes difficult to co-relate all returns and link it back to original transaction.