Suggested by Erik Rocha – New
When a support ticket is created via email in Dynamics 365, and the email is labeled with a sensitivity label such as "Internal" (MIP) that applies encryption, the message appears as encrypted in the timeline. As a result, users cannot view the content directly within Dynamics 365 — even if they are already signed in with an authorized account. Instead, they must click a link to open the message in a new browser tab. This extra step disrupts the user experience and reduces efficiency. Ideally, encrypted messages should be viewable inline within the Dynamics 365 timeline for authenticated users.