Suggested by Daniel Nguyen – New
It was found that since we did the vNext migration/upgrade in January of this year. Our Customers have been noting that our calls come up as "Toll Free Serv" when we make outbound calls to them. I attached a photo of what comes up when we do an outbound call.
Basically, we've been getting reports from members that the phone number looks like a scam. Previous to the vNext migration it came up and just said the location inside of Canada. It did not display business name but at least it would say it was coming from within Canada.
After the upgrade to vNext, it just comes up with "Toll Free Serv" it looks more like spam/scam calls to our members which is causing a bit of a cisconnect in support when reaching out to members. Even if we were able to revert to just the original of location data it would be good.