Suggested by Shannon Davis – New
Currently the Copilot Knowledge Creation only considers out of the box activity types (appears to be emails, notes) as well as text fields on the case.
Can we have a feature so that we can customize what activity types it looks at?
for example, we have a custom activity entity for tracking forum replies, which contains the deep technical knowledge we'd want to include on the Knowledge Article but today "Propose New Knowledge" ignores that.