Suggested by Kenny Tang (WICLOUD CORPORATION) – New
The data used for the Customer Service historical analytics reports are stored in a Microsoft-managed data lake. Some customers have expressed a desire to pull this data from the reports into their own databases, such as Excel files or their own data lakes.
Currently, there is no way to extract data directly from the reports, requiring users to manually enter the data into their databases. This process is time-consuming and prone to errors.
Introducing a feature that allows customers to access and export data from the reports would be highly beneficial. It would enable customers to efficiently use the data for their business needs, improving overall productivity and accuracy.