Suggested by Rachel Derry – New
A change introduced in the version 22.4.24 means the term used as the Value in the Notes filter now automatically italicises when written in a Note on the timeline.
The solution to turn off the Rich Text Editor on Notes doesn't work as this means we can't make responses accessible to our customers.
Changing the Value would mean all previous Notes would not appear to our customers.
We would like the ability to turn off Bold and Italic auto formatting on Notes (like is possible in outlook).