Scenario:
An agent is in two voice queues: Q1 and Q2. There is one item in Q1 and one in Q2 waiting to be assigned. Currently, items are assigned to the agent randomly. I know that there is no queue prioritisation, but agent should receive an item that is waiting longer in one of these queues.
Please add the functionality to prioritise on more than one queue!
F.e. I do have 3 queues where Q1 is most important to offer the calls in that queue, Q2 is the second where it will be checked and so on for Q3...