Suggested by Tiago Calado – New
We have built menus and submenus that user can select when using the live chat widget. These menus are presented when user is interacting with the bot/pva only.
The challenge is that when user selects some of these menu options, it is triggering sentiment notifications to agents and supervisors even before the chat gets transferred to an agent.
We would like this to be configurable, i.e. disable/enable sentiment notifications when user is interacting with a bot/pva.