Suggested by Ward VW – New
Just like in Microsoft teams it would be useful for an agent to set a secondary ringer device.
If an agent leaves the desk for a moment the call is only ringing in the headphone. Would be handy to also let it ring on the computer / screen.
I have serveral customer who is asking for this
We also have staff at our call centre requesting this feature since we started using Dynamics earlier this year.
The staff at our Call Centre and other business units have also been requesting this for their phone calls and live chats.