Suggested by Jaspal Randhawa – Under Review
It would be great if there was a timer (count up/ down) that could be applied to custom presences. We would like to monitor agents "unavailable" times such as Lunch, Break etc and would be great if there was a timer that agents could easily check for duration in that status.
Status Details
Thank you for this idea. We are monitoring it for further votes. If this idea gains traction, it will be considered in our future roadmap.
Jonathon Nelson
Product Manager, Microsoft