Instagram as channel

Suggested by Rebecca Winter – Under Review

Please enable instagram as a new channel , so that direct messages on instagram can be answered through omnichannel for service app in Dynamics 365.

Comments (10)

Carlos Humberto Lopez Jaramillo
Tue, 26 Oct 2021 05:30:23 GMT

This is definitively a most needed update
Alberto Avendaño
Thu, 04 Nov 2021 14:03:17 GMT

Instagram is a tool widely used to sell, do businesses, and interact with customers. It's necessary add it as a channel. Many customers have asked me about Instagram integrated in the Omnichannel add-on.
Thomas SERPOLLET
Fri, 24 Dec 2021 15:55:12 GMT

Yes, it should be implemented
Muhammad Abdullah
Mon, 24 Jan 2022 08:13:39 GMT

any update regarding above idea ?
Rameez Ahmad
Tue, 26 Jul 2022 06:17:30 GMT

great work
Sun, 04 Sep 2022 16:34:54 GMT

Yes! it's a great need.
Daniel Amancio de Mendonca
Wed, 26 Oct 2022 16:44:28 GMT

This is definitively a most needed update, because it is not possible to integrate via custom channel.
Michalis Bouras
Fri, 28 Jul 2023 07:33:27 GMT

Any update regarding the inclusion of Instagram in the Omnichannel. All of our clients that are interested ask about this.
QuadFocus Administrator
Mon, 23 Oct 2023 20:54:12 GMT

Hello! Any update? we need this channel! thanks
Xiaowu Chen
Fri, 19 Jul 2024 03:04:47 GMT

Instagram is now more popular than FaceBook, please set up integration with Instagram ASAPP