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Suggested by Nathan Vorhees Needs Votes 

Currently there is no easy / user-friendly way to add links between articles within the article content. Some sort of tag format that could link by article number or title would be excellent.

Status Details

Thank you for proposing the idea. We have added it to our active backlog and evaluating further.

We are looking into ways to copy article url of one article inside content field of another article while showing a suggestion of similar articles in the authoring form (using Copilot). If this approach sounds good, please let u sknow or else suggest other approaches that you see fit.

Comments (12)
  • We need this feature ASAP.


    I have created a duplicate ticket )i didn't know how to search for tickets)/


    Requirement - Linking KA's:

    1. A KA creator must be able to link multiple KA's together.
    2. E.g. KA1 (paint wall) is linked to KA2 (Fix hole).
    3. If a KA creator creates a new version of a KA (major or minor version), AND the original KA was linked to another KA (see requirement 1), then the link between KA1 and KA 2 must not be broken.
    4. This is important as once a new version is created, you don't want the link broken.
    5. If a CRM user searches an KA using the Knowledge Search functionality, and the CRM user opens KA1 (which is linked to KA2). The CRM user must be able to open KA2 and remain the in "search UI".
    6. Currently if you link a KA using a URL, it opens the KA entity and displays information/ fields about the entity that is not relevant to an end user.


  • showing other related articles while pasting a link to an article would be fine. Key capability is to have the pasted link always go to the most recent Published version.