Suggested by Yasmine Hesham Hassan Zaki (Convergys International Europe B V) – New
1. Improved Order Visibility
Having the header reflect the earliest or latest delivery date gives users a single point of reference. They no longer need to check each line individually, which makes it easier for customer service teams to provide accurate delivery commitments at the order level.
2. Better Planning and Coordination
This feature would help logistics teams decide whether to consolidate shipments or split deliveries. It also makes it easier for production and procurement teams to prioritize work based on the earliest or latest required date.
3. Less Manual Work
Right now, users often have to review every line and calculate the earliest or latest date themselves. Automating this process saves time and reduces the risk of errors.
4. Improved Customer Experience
Customers would receive clearer, more reliable delivery dates for their orders. This reduces confusion around partial deliveries and helps avoid disputes.
5. Alignment with Business Practices
Many companies promise delivery based on either the earliest possible date (ship as soon as possible) or the latest date (ship complete). Reflecting this at the header level supports these common strategies.
6. Foundation for Future Enhancements
Once in place, this functionality could enable automated alerts when header dates change, integration with EDI or customer portals for accurate order status, and better reporting on KPIs like OTIF (On Time In Full).
Status Details
Thank you for submitting this Idea. As we read your suggestion, it is really agnostic to any delivery date control method, not only CTP. It is to gain insight from the order header level into the requested/confirmed date range accross all the llines in a particular sales order. Your makes good sense, belongs however in the Sales area. Therefore repathing your idea to the appropriate team to have it assessed.
Regards, The Supply Planing team.
Agreed - current functionality is not in-line with real world use cases. A Customer who places an Order does not want it to be delivered piecemeal; they want clear timelines for full order dispatch. Considering the lines for exceptions where necessary.