Suggested by Jasmine Wang – New
In an intercompany direct delivery scenario, when an original Sales order is created for this customer with an Item that is not a Configurable item, and the Inter-company Purchase order and Inter-company Sales order is created successfully. When user add a 2nd line for a Configurable item which is not set up to be Direct delivered, when attempt to use the menu option under Sales line > Product and supply > Product model > Configure line, it is greyed out. users need to have the ability to configure items that are Configurable when adding multiple lines to a sales order that is Inter- company.
This behavior impacting the ability to meet customer' expectations, results in dissatisfied which impacts sales. User cannot use standard out of the box functionality to pull in correct requested ship dates on intercompany orders due to this issue. users are attempting to enable configuration that improves the quality of data that are providing to customers regarding when products will ship. The configuration does not work with products that are set up and configured items. It is blocking user from enabling any of this configuration and thus impacting all customer orders.