Suggested by Elise Nguyen – New
We would like to suggest an enhancement to improve monitoring and diagnostic capabilities for auto label printing issues in D365 Finance and Operations, particularly in the Warehouse Management System (WMS) area.
Scenario:
Currently, label printing jobs triggered via WMS Mobile App (e.g. Purchase Receive) are handled via document routing and printer mapping. However, when a print job is delayed or stuck (e.g., print job created but not executed for 30–40 minutes), there is no visibility across the system to understand where the issue lies — whether it’s within D365 processing, the printer server, or the mobile device workflow.
Customer Request:
Add a centralized monitoring mechanism or diagnostic log/tracker that can:
- Trace the lifecycle of a print job (Created > Queued > Sent > Executed > Failed/Success)
- Identify delays between WMS App action and actual printer execution
- Correlate D365 print job with Work ID / LP / User
- Raise warnings or flags if print jobs are stuck in queue over X minutes
- Expose this monitoring view to admin or IT users for faster issue triage
Business Justification:
This will significantly reduce investigation time when label printing fails or delays, especially in high-volume warehouses. Customers expect traceability and diagnostic transparency when using auto label printing features integrated between D365 and external print systems.