63

Suggested by Bobbi Rakowski New 

Current setup:

Using Advanced Warehouse Management with Mobile Device

Using Quality Management


Issue: When we create a Sales Order for a part that we purchase to resell, a planned purchase order is generated. The planned purchase order is firmed to a Purchase Order. When the item is received, a quality order is generated. The user completes the quality check but cannot "Validate" the quality order because the system throws the error of unavailable inventory. This issue is due to the original sales order having the same inventory reserved ("Ordered reserved").


Microsoft said their engineering team triaged the bug and determined it was an issue but could not fix it via hotfix. It is a design limitation and will require a change in the underlying design which they cannot take on at this time.


The only way around this is to manually unreserve the inventory on the Sales Order (which quality doesn't have access to do), Validate the Quality Order and then re-reserve the inventory on the Sales Order. This is very time consuming and has to involve multiple users.