Suggested by Ling LI – New
After assigning a case to a user from the queue view, the paging list reloads and then returns to the first page instead of staying on the page where a case has been assigned from. Can you please stop the queue view reloading, so it will stay where it was rather than returning to the first page. It's so inconvenient to the users who are delegating cases to other team members as they keep losing the position where they should assign the next case. This looks an easy fix but will greatly improve our user experiences. An early resolution would be much appreciated.
Steps to replicate the issue:
Select Queues under Service navigation section to display the queue item list page.
Select Email Queues from the dropdown.
Go to the second page.
Select/tick an email from the list and select Queue Item Details from the ribbon.
Close the Queue Item Details. This will then reload the data and return you to page 1 rather than the page you were previously on.