Suggested by Manuel Bartoschek – New
The timeline has to be more in focus of the Customer Service Agents.
Idea is, that Customer Service Agent can reduce / expand the case details via a button, that timeline at the top / more visible.
As well as it should be possible to select a default setting (reduced or expand view).
Selection for example could be done in the filter settings of the timeline.
Status Details
we have roomy and cozy and you can always choose where you would want the timeline
@Administrator, it is not about the timeline, but the Case Details that take a lot of space. (our timeline is beneath the Case Details)