Suggested by Baoru Li – New
URL: https://ispasia.crm5.dynamics.com/main.aspx?appid=0c4810fc-be26-ec11-b6e6-000d3aa3a4bb&pagetype=entityrecord&etn=incident
I would like to suggest an idea that the page should display a sign "loading..." when any field is still loading.
When creating or editing a new case, agents will have to select different dropdown list fields.
When the dropdown display a list of data, and there are too many data, will data will load and display part by part. Currently the issue is that when it is still loading, there is no indication to the agents. So, the agent thought that there's no such selection from the dropdown list. However, if you wait longer, the data will then be shown.
This resulted in a misconception that the data doesn't exist, the user do not know that the data is still loading since there's no indication. The data will definitely increase overtime and the loading will definitely take a longer time, this is understandable. Hence, i would like to suggest that the product team can look into adding this feature as there's a group of agents facing the same issue.
Thank you.