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Allow DCCP (Omnichannel) to work when OOB security roles assigned via entra/owner team


Currently if you assign the OOB omnichannel security roles via entra/owner teams you can open customer service workspace however none of the functionality works and you cannot accept calls etc.


It would be great if we could get this working as we have to currently manually ass...

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Category: Customer Service Workspace (64)

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New