Allow for "Set Regarding" to apply and track to more than one entity


“Set Regarding” works very well when tracking emails in Dynamics 365 yet can only track to one entity. Our goal would be to allow the use of this feature to track more than 1 case/account/contact/etc... or different entities on a single email. “Set Regarding” as designed looks to have the track...

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Category: Routing/ SLA (70)

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