Ability to activate the Dynamics 365 Outlook Add In to Shared Inboxes


I would like to suggest the improvement of the Dynamics 365 Outlook Add In, which allows staff to track emails from a Shared Inbox. At the moment, staff copy the email to their personal inbox and track the email that way, but it is not clear as to why Shared Inboxes can not be done in the same w...

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Category: Customer Service (Case Management / Queues) (87)

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