Possibility to set the default font for email per user


It would be great to be able to set default fonts and font sizes for composed emails in Dynamics for each user. Eg on their personal settings. It would also be great to be able to set the default font and font size for composed emails on the system settings.

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14 Comments

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14 Comments

Category: Customer Service (Case Management / Queues) (87)

STATUS DETAILS
Needs Votes

Possibility to attach a Sharepoint file to an Email


Possibility to drag and drop from Sharepoint view in CRM to an Email instead of needing to download the file from Sharepoint and then uploading it to the email.

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0 Comments

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0 Comments

Category: Unified Interface (176)

STATUS DETAILS
New

Fully anonymize a contact for GDPR


Needs to be able to anonymize a contact without removing the contact due to the importance of statistical data. We need to be able to delete the audit log for the specific contact. The plan is to anonymize the name and remove contact information, all activities and the audit log.

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0 Comments

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0 Comments

Category: General (304)

STATUS DETAILS
New

Duration on a Phone call able to accept seconds


It's important for us to follow up outgoing phone calls connected to different campaigns. One thing that we want to measure is how long time we spend on the calls.Today it's not possible to use the Duration field because it only accepts whole minutes. We need to be able to se...

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0 Comments

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0 Comments

Category: Customer Service (Case Management / Queues) (87)

STATUS DETAILS
New