Enable Inbox Visibility for Custom Channel Conversations
In all channels except custom channels, both open and closed conversations remain visible in the inbox. However, for custom channels, these chats do not appear in the inbox, making it difficult to track ongoing or previously closed conversations—especially when the browser is refreshed. It wou...
STATUS DETAILS
New
Improve Exported Data Accuracy in Microsoft Customer Voice Reports
We are actively using Microsoft Customer Voice to collect post-interaction feedback from our customers. While the responses are correctly displayed within the Customer Voice portal, the "Export to Excel" functionality is not providing usable d...
STATUS DETAILS
New