Ability to search and filter in ongoing conversation dashboard or create nearreal time transcript on customer's timeline
It would be very helpful if you could search on the columns that are in the ongoing conversations dashboard! Especially during high season with over 1000 (mostly Whatsapp) conversations, it is almost impossible to find and open a conversation. We see this problem happening when a customer reac...
STATUS DETAILS
Needs Votes
Enable deletion of e-mail attachments of incoming e-mail from new attachment grid
To enhance data privacy and compliance with GDPR regulations, it is essential to (re-)enable the deletion of personal or sensitive attachments directly from the new attachment grid in incoming emails. By allowing direct deletion of attachments within the grid, we can streamline the process, im...
STATUS DETAILS
New