web
You’re offline. This is a read only version of the page.
close

Allow more than one overflow condition after callers enter a queue


Currently, you can have a max of 3 overflow conditions before a user enters the queue for the agent to pick up the conversation, but once they enter the queue, you can only have one overflow condition. This is problematic as this condition will be used for voicemail or transferring to an escal...

Read more...
1 Comments

Read more...
1 Comments

Category: Unified Routing- Route to Queue (26)

STATUS DETAILS
New