Display out of the box PVA topics in omnichannel historical dashboard
Currently the omnichannel historical dashboard only show details and insights for custom power virtual agent topics only
it helpful to have the out of the box (system topics) also appear.
This will help with customer requirement.
STATUS DETAILS
Needs Votes
adaptive cards in email transcripts sent as json not normal text
Chat widget send email with transcript
Adaptive cards in email transcript sent as json instead being send as normal text
This need to be fixed
So normal user can understand what option chosen instead of seeing json in the transcript sent to him
STATUS DETAILS
Under Review