Swarm- Enable posting swarm request in a pre-existing Teams channel
Customer support swarming is in public preview. Currently, swarm requests can be sent to 1 or more folks. How about extending the capability to send the request into a channel. Experts in the channel can accept the request to join swarm. An agent will be able to reach a broader group of SMEs w...
STATUS DETAILS
Declined
Swarming- Enable posting swarm request in a pre-existing Teams channel
Customer support swarming is in public preview. Currently, swarm requests can be sent to 1 or more experts via Teams chat. How about extending the capability to send the request to a Teams channel. Any channel member can accept the request to join swarm. With this, an agent will be able to rea...
STATUS DETAILS
Under Review