Forward trace logs to Application Insights


Current tracing functionality is limited and difficult to use for any large scale implementation. Having all traces being forwarded to Application Insights would provide a better interface for browsing traces and combine it with a lot of other build-in tools and functionality not currently avai...

Read more...
0 Comments

Read more...
0 Comments

Category: Plug-ins, Workflow, and Web Services (0)

STATUS DETAILS
New

Track SLA before a deadline


Currently the SLA can be used only to track whether we take action after a given date, such as the creation of a new case. The functionality cannot be used where action has to be taken before a certain date. The SLA functionality is however very strong and flexible. As such I'd suggest that SL...

Read more...
0 Comments

Read more...
0 Comments

Category: Customer Service (Case Management / Queues) (48)

STATUS DETAILS
Needs Votes

Select executing user for Dynamics 365 Portals


Currently all operations from the Dynamics 365 Portal are executed as the SYSTEM user. This means, that for any organization where data generated from the portal must belong to a specific business unit, must rely on custom functionality in order to assign ownership correctly. Additionally, fun...

Read more...
0 Comments

Read more...
0 Comments

Category: General (983)

STATUS DETAILS
New