Chat Transcripts Access


We would love for there to be a way to surface the chat transcript in an advanced find for analysis and easy access instead of needed to navigate to each conversation form to read what happened in it.

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Category: Omnichannel for Customer Service (139)

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Needs Votes

Multi-browser support for OC


Our agents hit the button on the top of the article that directs them to pop out the article to a new window. Then They get an authentication error for having the application open in two places. We would love to see the ability for OC to allow for agents to have OC open in two windows.

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Category: Omnichannel for Customer Service (139)

STATUS DETAILS
Needs Votes