Appointments with unresolved recipients
As emails can be sent to unresolved recipients from CRM, it would be great if appointments with unresolved recipients could be created from CRM.
Possibility to track emails with no known recipients
Currently, either with Email Router or Exchange Sync, when an email is received in a mailbox but none of the recipients matches a record in CRM, the email cannot be created. This is very problematic in service scenarios as some emails are not tracked in CRM and makes it mandatory to monitor th...
Unwanted update access to case/opportunity for the owner of the customer
In the scenario that I'm the owner of a contact (or account) and that I have the privilege to update cases (or opportunities) that are owned by me (user level), if another user creates a case for the contact (or account) I own, then I automatically get update access on the case even though I'm...