Allow changing background of Chat Video Call
We would like the agents to blur or change the background when they are in a videocall.
This would simulate how Teams works with the background and blur options.
Allow make Live Chat video call screen bigger on Agent side
We would like to make the Video call screen bigger of the Agent side as they need make the video bigger for work purposes.
Optional Visibility of Automated Messages in Conversation Transcripts
In Dynamics 365 Contact Center, automated or system-generated messages sent through messaging channels are currently excluded from the customer-facing conversation transcript by design. Only messages exchanged directly between agents and customers are included.
While thi...
Automated WhatsApp messages missing from conversation transcripts
Automated messages sent through the WhatsApp channel in Dynamics 365 Contact Center do not consistently appear in the conversation transcript.
This happens without any error, warning, or indicator, so agents and supervisors have no visibility of these messages. As a result, co...