Filter posts by "replied" status
One prospect has the following requirements:
Filtering posts that they replied
Have an indicator: unanswered posts x posts that need an answer
Link Social Profiles with customer profile automaticaly
One prospect asked if it would be possible link a social profile with customer data automaticaly. For example, they want to use email as a primary key. So if social listening found data about a client using email, it could link the profiles automaticaly.
Compare data from Different Search Topics
It´s very important compare data from different search topics in the Dashboards, at the same time.
For example, sometimes the client has to compare its performance vs. competitors or two campaigns.
New Filters
Possibility filtering data by:
media type (video, image, text)
impact
Add Inspections to D365 Customer Service
Hi!
The Inspections module, available in D365 Field Services would be very useful to several D365 Customer Service Workloads, like ITSM and Shared Services Centers, as it's frequent having to add extra information that depends the service being held.
So, pleas...