Start week by MONDAY in the scheduleboard
Not everyone lives in America which means that to some people week starts with mondays and not sundays. Right now the week view of the schedule board shows sunday as the first day, which means if you have a booking monday-sunday (which is a full week in europe), it looks like it overlap to next...
Category: Universal Resource Scheduling (279)
Pick from pick workstreams over my Capacity
I'd like a setting that makes it possible to pick from a pick workstream even though my capacity is reached. There could be several situations where I for some reason have some time over and can do a quick case/other conversation type but for now the system blocks me and tells me that my capaci...
Category: Omnichannel Agent Dashboard (12)
Add channel info to Outbound Message on timeline
When an outbound message is shown in the timeline of a record, it would be useful to see what channel that outbound message was sent via. When communication with the customer it's helpful to tell them they should have received a SMS with their case number for example.
Category: Outbound Messaging (3)