Price Match and Order Credit active for all Commerce Order when using Omni-Channel Payment


When the customer turns on the Omni-Channel Payment features, all Omni-Channels (Ecommerce, POS and Call Center) are writing the payment information to a shared table. This is allowing for the payments taken at Ecommerce to be settled, edited and cancelled from the POS and Call Center, this sc...

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Category: Call Center app (5)

STATUS DETAILS
New

Omni-Channel Payment Feature make all Sales Order Payment Type = Commerce


This seems to be a gap in the design. When Omni-Channel Payment is activated, this should convert all Store and Online orders to the new Commerce payment type. There is no way to return to the customer original payment from Contact Center. Since the Return Payment Method defaults to check/On A...

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Category: Store Operations and POS (96)

STATUS DETAILS
New

Price Match/Order Credit Refund against Sales Order Charges and Tax


Currently the Price Match/Order Credit functionality is a blanket refund to the customer based on the sales order existing payment method. There is not offset Charge that is generated for the Order Credit, but one does exist for the Price Match. This is giving the Call Center Rep and POS sales...

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Category: Call Center app (5)

STATUS DETAILS
New