Replying Email should be consistent with Creating Email in CRM Client for Outlook
From Outlook Client, I opened a Case record to add a new Email under this Case record. CRM was able to open the new Email in Outlook new email format.
However, at the same Case window, if I navigate to the Closed Activities view and try to reply to an existing email, CRM opened the new ...
STATUS DETAILS
Declined
Friendly error required for Attachment upload
In our latest implementation, customer has requested to disable the Attachment in CRM as they want all users to upload the documents to SharePoint (via the Document Management integration).
However, CRM does not have configuration to disable attachment.
Hiding the Attachment icon...
STATUS DETAILS
Under Review