Allow Personal Views to download on Field Service Mobile App in Offline Mode
Users were previously able to look at personal views on the field service mobile app. They did sometimes have to log out & back in to see them, but now they are no longer supported in offline mode. We have a client that every single one of their mobile techs build personal views for their bo...
STATUS DETAILS
New
Send caller back to Voicemail if Agent doesn't pick up
If an Agent is Available to take a call (transfer from BOT to queue), but does not pick up (i.e. walks away and forgets to change status), after the timeout period the customer hears "Sorry we couldn't service you at this time" and the call hangs up. This is not a good experience for the cust...
STATUS DETAILS
New