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Re-use existing USD session when transfering a chat after a consult chat.


Scenario:

1. Agent 1 receives a chat from a customer. A USD session is opened.

2. Agent 1 wants to ask a colleague for advice, starts a consult for this chat.

3. Agent 2 receives a consult request, upon accepting, this opens a USD session.

4. After cons...

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Category: Unified Service Desk (28)

STATUS DETAILS
Declined