To be able to turn off automatic formatting of text on Notes on the timeline
A change introduced in the version 22.4.24 means the term used as the Value in the Notes filter now automatically italicises when written in a Note on the timeline.
The solution to turn off the Rich Text Editor on...
DARK MODE
Please add Dark Mode into Dynamics 365 Customer Service
Needed for accessibility requirements
Auto-refresh of Queues
To check for new items in a queue, it is required to manually refresh. It would be great if there was an auto-refresh of the Queue to see new items in it.
Font Type and Size - set default and it not revert back
We could previously update our Font type and size via the personalisation settings cog on an email or note and it would remember this setting.
It is not reverting back to the standard Segoe UI size 9.
Size 9 does not meet accessibility requirements (need siz...