Holiday evenings


Each SLA Item is related to "Business Hours" (Customer Service Schedule) where we can specify the Weekly Schedule.

This schedule can be related to a Holiday Schedule where we can define full

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Category: Customer Service Admin Center (48)

STATUS DETAILS
New

Massively update Holidays


It should be possible to massively update Holidays using import from Excel

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Category: Customer Service Admin Center (48)

STATUS DETAILS
New

Workspaces - Agent experience profiles - move users between profiles


Currently, the only option to check the User's experience profile is to go one-by-one and search.

So when we need to add a user to a profile, we first need to check the other profiles to remove him and only after that we can add him.

My idea is:

  1. Add an option to search f...

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    Category: Customer Service Admin Center (48)

    STATUS DETAILS
    New