Holiday evenings
Each SLA Item is related to "Business Hours" (Customer Service Schedule) where we can specify the Weekly Schedule.
This schedule can be related to a Holiday Schedule where we can define full
STATUS DETAILS
New
Massively update Holidays
It should be possible to massively update Holidays using import from Excel
STATUS DETAILS
New
Workspaces - Agent experience profiles - move users between profiles
Currently, the only option to check the User's experience profile is to go one-by-one and search.
So when we need to add a user to a profile, we first need to check the other profiles to remove him and only after that we can add him.
My idea is:
- Add an option to search f...
STATUS DETAILSNew