Holiday evenings
Each SLA Item is related to "Business Hours" (Customer Service Schedule) where we can specify the Weekly Schedule.
This schedule can be related to a Holiday Schedule where we can define full
Massively update Holidays
It should be possible to massively update Holidays using import from Excel
Workspaces - Agent experience profiles - move users between profiles
Currently, the only option to check the User's experience profile is to go one-by-one and search.
So when we need to add a user to a profile, we first need to check the other profiles to remove him and only after that we can add him.
My idea is:
- Add an option to search f...
STATUS DETAILSNew
Enable per‑field configuration to disable thousand separators for Whole Number fields in Dataverse / Dynamics 365
Add a field‑level setting for Whole Number fields in Dataverse that allows disabling the thousand separator. Today, number formatting is controlled only by global or personal regional settings, which affects all numeric fields. Many scenarios require a single field to display numbers as a cont...