Unable to know whether the email is tracked or not while using Dynamics 365 for Outlook


We are unable to know if the email was being tracked in CRM, without going to each email. In Outlook Web App(OWA) we need go to the email, launch the little Dynamics icon to determine if the email is being tracked. There is also no notification on email in Ou...

Read more...
0 Comments

Read more...
0 Comments

Category: Microsoft Office Integration (924)

STATUS DETAILS
New

Tracking Icon is not available when Dynamics 365 App for Outlook is configured


When we configure CRM Client for Outlook and track records in Outlook configured in CRM we see tracking icon which helps us to understand that the record is tracked in Dynamics 365 organization.

However when we configure CRM App for Outlook, we do not see tracking icon when we tra...

Read more...
32 Comments

Read more...
32 Comments

Category: Microsoft Office Integration (924)

STATUS DETAILS
New