Conversation Skill table should be available in Omnichannel Historical dataset
The Omnichannel Historical dataset currently does not include the Conversation skill, which is only present in OC real-time analytics.
Customers expect the Conversation Skill table to be part of the Omnichannel Historical dataset.
STATUS DETAILS
New
MCP server can be used in Customer Service Copilot Bot
Once the MCP tool is configured, it should ideally integrate seamlessly with the Customer Service Copilot Bot, serving as a valuable knowledge resource for support staff to utilize in real time.
Customers expect it to be available within the Copilot experience, given ...
STATUS DETAILS
New