Overflow handling - "Waiting time in queue in seconds" time limit
In Overflow handling, the condition "Waiting time in queue in seconds" cannot be set to less than 1 minute.
Microsoft engineers are able to set it from their end to 30 seconds, but this option is not available to users.
We would like to ask for this to be changed.
STATUS DETAILS
New
Block capacity for wrap up less than 30s
When creating a Workstream, it's not possible to set the time value for "Block capacity for wrap up" to be less than 30 seconds:
https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/create-workstreams#configure-work-distribution
This has been raised ...
STATUS DETAILS
New