Include any changes to Permissions release notes
It would be helpful for customers that use BC with their own custom permissions sets to have a section of the release notes outlining any with permission changes. We have a few customers that have custom Permission sets and get permission errors after updates
STATUS DETAILS
Needs Votes
Assign Case to queue when reopened
When a case is reopened in CE it is not showing active in any users private or system queue and it sometimes causes a delay in getting back to the client.
I would like to suggest all reopened case get assigned back to the queue they were in when resolved.
Or
STATUS DETAILS
Declined