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Include any changes to Permissions release notes


It would be helpful for customers that use BC with their own custom permissions sets to have a section of the release notes outlining any with permission changes. We have a few customers that have custom Permission sets and get permission errors after updates

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Category: Documentation (49)

STATUS DETAILS
Needs Votes

Assign Case to queue when reopened


When a case is reopened in CE it is not showing active in any users private or system queue and it sometimes causes a delay in getting back to the client.


I would like to suggest all reopened case get assigned back to the queue they were in when resolved.

Or

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    Category: Unified Routing- Route to Queue (16)

    STATUS DETAILS
    Declined