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Audit Trail for Emails/Cases that are picked by end users


In Dynamics you can read an email without ever having to pick it which leaves a gap in the timeline from an audit perspective. This makes managing queues difficult because there is no clear audit trail which allows Managers to address items not being worked ...

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Category: Administration (2)

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New

Limitations when shared mailbox is part of a distribution list requires a fix


There is a known issue on a few limitations when emails are received by a mailbox that is part of a DL, the following functionalities do not work as expected:

1. Case emails will not be created.

2. Corresponding case will not be reactivated.

3. Auto sharing of email will ...

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Category: Email (168)

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New

Reporting


*** Net Promoter Score ***


There is an obligation of financial services in UK to provide feedback through the perspective of the investor.

NT n...

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Category: Workspaces (41)

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New