Audit Trail for Emails/Cases that are picked by end users
In Dynamics you can read an email without ever having to pick it which leaves a gap in the timeline from an audit perspective. This makes managing queues difficult because there is no clear audit trail which allows Managers to address items not being worked ...
Limitations when shared mailbox is part of a distribution list requires a fix
There is a known issue on a few limitations when emails are received by a mailbox that is part of a DL, the following functionalities do not work as expected:
1. Case emails will not be created.
2. Corresponding case will not be reactivated.
3. Auto sharing of email will ...
Reporting
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