To enable optimal internal and external support, display the full customer email address on To line for D365 emails (not just contact name)


In my Support space, my agents answer both internal and external customer support requests. In the current UX, my agents cannot tell by the email recipient list whether a reply all is going to internal customers or external customers. This is because only the contact name is displayed. In orde...

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Category: Customer Service (Case Management / Queues) (44)

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