Emails not getting promoted to crm when case is closed


Email (containing a tracking token) will not get promoted to crm by email router if the mail is linked to a closed (read-only) case. This is by design for all crm versions. However due to this behavior the application has unreliable side effects as a mailing and case platform since not a...

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Category: Email Management and Outlook Integration (252)

STATUS DETAILS
Under Review